Returns & Exchanges
At PRIVATE, we offer a seamless returns process for items in original condition within 30 days of delivery. We are committed to ensuring your wardrobe fits your lifestyle perfectly through easy exchanges or full refunds.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is unworn.
Attach Shipping Label
Download and print the prepaid return labels provided via email and affix it clearly to the outside of your parcel.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your receipt to track the progress of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing